{"id":227825,"date":"2025-07-21T11:18:49","date_gmt":"2025-07-21T09:18:49","guid":{"rendered":"https:\/\/www.logocrea.com\/store\/?page_id=227825"},"modified":"2026-09-02T12:04:06","modified_gmt":"2026-09-02T10:04:06","slug":"soporte","status":"publish","type":"page","link":"https:\/\/www.logocrea.com\/store\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_3_5 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_contact_form_0 et_pb_contact_form_container clearfix et_pb_module et_flex_module\" data-form_unique_num=\"0\" data-form_unique_id=\"d6257a6e-969f-4ed2-97cd-45d81f6e5a2a\" id=\"et_pb_contact_form_d6257a6e-969f-4ed2-97cd-45d81f6e5a2a\"><h1 class=\"et_pb_contact_main_title\">Formulario de solicitud de soporte t\u00e9cnico<\/h1><div class=\"et-pb-contact-message\"><\/div><div class=\"et_pb_contact\"><form class=\"et_pb_contact_form et_flex_module\" method=\"post\" action=\"https:\/\/www.logocrea.com\/store\/wp-json\/wp\/v2\/pages\/227825\"><div class=\"et_pb_contact_field_0 et_pb_contact_field et_pb_module et_flex_module et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_12_24_phone\" data-id=\"name\" data-type=\"input\"><label class=\"et_pb_contact_form_label\" for=\"et_pb_contact_0_name_0\">Nombre<\/label><input type=\"text\" name=\"et_pb_contact_0_name_0\" id=\"et_pb_contact_0_name_0\" class=\"input\" data-required_mark=\"required\" data-field_type=\"input\" data-original_id=\"name\" placeholder=\"Nombre\" title=\"\" value=\"\" \/><\/div><div class=\"et_pb_contact_field_1 et_pb_contact_field et_pb_module et_flex_module et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_12_24_phone\" data-id=\"empresa\" data-type=\"input\"><label class=\"et_pb_contact_form_label\" for=\"et_pb_contact_0_empresa_1\">Empresa o negocio<\/label><input type=\"text\" name=\"et_pb_contact_0_empresa_1\" id=\"et_pb_contact_0_empresa_1\" class=\"input\" data-required_mark=\"required\" data-field_type=\"input\" data-original_id=\"empresa\" placeholder=\"Empresa o negocio\" title=\"\" value=\"\" \/><\/div><div class=\"et_pb_contact_field_2 et_pb_contact_field et_pb_module et_flex_module et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\" data-id=\"email\" data-type=\"email\"><label class=\"et_pb_contact_form_label\" for=\"et_pb_contact_0_email_2\">Direcci\u00f3n de correo electr\u00f3nico<\/label><input type=\"text\" name=\"et_pb_contact_0_email_2\" id=\"et_pb_contact_0_email_2\" class=\"input\" data-required_mark=\"required\" data-field_type=\"email\" data-original_id=\"email\" placeholder=\"Direcci\u00f3n de correo electr\u00f3nico\" title=\"\" value=\"\" \/><\/div><div class=\"et_pb_contact_field_3 et_pb_contact_field et_pb_module et_flex_module et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\" data-id=\"tipo\" data-type=\"select\"><label class=\"et_pb_contact_form_label\" for=\"et_pb_contact_0_tipo_3\">Tipo de consulta<\/label><select name=\"et_pb_contact_0_tipo_3\" id=\"et_pb_contact_0_tipo_3\" class=\"et_pb_contact_select input\" data-required_mark=\"required\" data-field_type=\"select\" data-original_id=\"tipo\"><option value=\"\">Tipo de consulta<\/option><option value=\"Mi email no funciona\" data-id=\"\">Mi email no funciona<\/option><option value=\"Quiero resetear la contrase\u00f1a de mi cuenta\" data-id=\"\">Quiero resetear la contrase\u00f1a de mi cuenta<\/option><option value=\"Mi web no funciona\" data-id=\"\">Mi web no funciona<\/option><option value=\"Consulta t\u00e9cnica de dise\u00f1o\" data-id=\"\">Consulta t\u00e9cnica de dise\u00f1o<\/option><\/select><\/div><div class=\"et_pb_contact_field_4 et_pb_contact_field et_pb_module et_flex_module et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\" data-id=\"hosting\" data-type=\"select\" data-conditional-logic=\"[[&quot;tipo&quot;,&quot;is&quot;,&quot;Mi web no funciona&quot;]]\" data-conditional-relation=\"any\"><label class=\"et_pb_contact_form_label\" for=\"et_pb_contact_0_hosting_4\">Indica tu tipo de hosting<\/label><select name=\"et_pb_contact_0_hosting_4\" id=\"et_pb_contact_0_hosting_4\" class=\"et_pb_contact_select input\" data-required_mark=\"required\" data-field_type=\"select\" data-original_id=\"hosting\"><option value=\"\">Indica tu tipo de hosting<\/option><option value=\"Wordpress\" data-id=\"\">WordPress<\/option><option value=\"Avanzado\" data-id=\"\">Avanzado<\/option><option value=\"Mantenimiento\" data-id=\"\">Mantenimiento<\/option><option value=\"Landing Page PLUS\" data-id=\"\">Landing Page PLUS<\/option><option value=\"Landing Page MAX\" data-id=\"\">Landing Page MAX<\/option><option value=\"No lo s\u00e9\" data-id=\"\">No lo s\u00e9<\/option><option value=\"No tengo hosting\" data-id=\"\">No tengo hosting<\/option><\/select><\/div><div class=\"et_pb_contact_field_5 et_pb_contact_field et_pb_module et_flex_module et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\" data-id=\"revision\" data-type=\"checkbox\" data-conditional-logic=\"[[&quot;tipo&quot;,&quot;is&quot;,&quot;Mi email no funciona&quot;]]\" data-conditional-relation=\"any\"><label class=\"et_pb_contact_form_label\">\u00bfHas revisado lo siguiente?<\/label><input type=\"hidden\" name=\"et_pb_contact_0_revision_5\" class=\"et_pb_checkbox_handle\" data-required_mark=\"not_required\" data-field_type=\"checkbox\" data-original_id=\"revision\" \/><span class=\"et_pb_contact_field_options_wrapper et_pb_field_module_checkbox\"><span class=\"et_pb_contact_field_options_title\">\u00bfHas revisado lo siguiente?<\/span><span class=\"et_pb_contact_field_options_list\"><span class=\"et_pb_contact_field_checkbox\"><input type=\"checkbox\" id=\"et_pb_contact_0_revision_5_0\" class=\"input\" value=\"He intentado acceder a trav\u00e9s de \" data-required_mark=\"not_required\" data-field_type=\"checkbox\" data-original_id=\"revision\" \/><label for=\"et_pb_contact_0_revision_5_0\"><i><\/i>He intentado acceder a trav\u00e9s de  <a target=\"_blank\" href=\"https:\/\/webmail.dreamhost.com\">webmail<\/a><\/label><\/span><span class=\"et_pb_contact_field_checkbox\"><input type=\"checkbox\" id=\"et_pb_contact_0_revision_5_1\" class=\"input\" value=\"He a\u00f1adido el servidor de entrada POP o IMAP\" data-required_mark=\"not_required\" data-field_type=\"checkbox\" data-original_id=\"revision\" \/><label for=\"et_pb_contact_0_revision_5_1\"><i><\/i>He a\u00f1adido el servidor de entrada POP o IMAP<\/label><\/span><span class=\"et_pb_contact_field_checkbox\"><input type=\"checkbox\" id=\"et_pb_contact_0_revision_5_2\" class=\"input\" value=\"He a\u00f1adido el servidor de salida SMTP\" data-required_mark=\"not_required\" data-field_type=\"checkbox\" data-original_id=\"revision\" \/><label for=\"et_pb_contact_0_revision_5_2\"><i><\/i>He a\u00f1adido el servidor de salida SMTP<\/label><\/span><span class=\"et_pb_contact_field_checkbox\"><input type=\"checkbox\" id=\"et_pb_contact_0_revision_5_3\" class=\"input\" value=\"He a\u00f1adido los puertos de entrada y salida son: POP 995, IMAP 993 y SMTP 465\" data-required_mark=\"not_required\" data-field_type=\"checkbox\" data-original_id=\"revision\" \/><label for=\"et_pb_contact_0_revision_5_3\"><i><\/i>He a\u00f1adido los puertos de entrada y salida son: POP 995, IMAP 993 y SMTP 465<\/label><\/span><\/span><\/span><\/div><div class=\"et_pb_contact_field_6 et_pb_contact_field et_pb_module et_flex_module et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\" data-id=\"reseteo\" data-type=\"text\" data-conditional-logic=\"[[&quot;tipo&quot;,&quot;is&quot;,&quot;Quiero resetear la contrase\\u00f1a de mi cuenta&quot;]]\" data-conditional-relation=\"any\"><label class=\"et_pb_contact_form_label\" for=\"et_pb_contact_0_reseteo_6\">Indica la cuenta o cuentas de correo electr\u00f3nico (separadas por comas) que debamos resetear. Por motivos de seguridad se requiere adicionalmente un email desde la cuenta oficial de cliente de Logocrea.<\/label><textarea name=\"et_pb_contact_0_reseteo_6\" id=\"et_pb_contact_0_reseteo_6\" class=\"et_pb_contact_message input\" data-required_mark=\"required\" data-field_type=\"text\" data-original_id=\"reseteo\" placeholder=\"Indica la cuenta o cuentas de correo electr\u00f3nico (separadas por comas) que debamos resetear. Por motivos de seguridad se requiere adicionalmente un email desde la cuenta oficial de cliente de Logocrea.\"><\/textarea><\/div><div class=\"et_pb_contact_field_7 et_pb_contact_field et_pb_module et_flex_module et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\" data-id=\"message\" data-type=\"text\"><label class=\"et_pb_contact_form_label\" for=\"et_pb_contact_0_message_7\">Describe tu problema<\/label><textarea name=\"et_pb_contact_0_message_7\" id=\"et_pb_contact_0_message_7\" class=\"et_pb_contact_message input\" data-required_mark=\"required\" data-field_type=\"text\" data-original_id=\"message\" placeholder=\"Describe tu problema\"><\/textarea><\/div><div class=\"et_pb_contact_field_8 et_pb_contact_field et_pb_module et_flex_module et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\" data-id=\"privacidad\" data-type=\"checkbox\"><label class=\"et_pb_contact_form_label\">Aviso legal<\/label><input type=\"hidden\" name=\"et_pb_contact_0_privacidad_8\" class=\"et_pb_checkbox_handle\" data-required_mark=\"required\" data-field_type=\"checkbox\" data-original_id=\"privacidad\" \/><span class=\"et_pb_contact_field_options_wrapper et_pb_field_module_checkbox\"><span class=\"et_pb_contact_field_options_title\">Aviso legal<\/span><span class=\"et_pb_contact_field_options_list\"><span class=\"et_pb_contact_field_checkbox\"><input type=\"checkbox\" id=\"et_pb_contact_0_privacidad_8_0\" class=\"input\" value=\"He le\u00eddo y acepto la \" data-required_mark=\"required\" data-field_type=\"checkbox\" data-original_id=\"privacidad\" \/><label for=\"et_pb_contact_0_privacidad_8_0\"><i><\/i>He le\u00eddo y acepto la  <a target=\"_blank\" href=\"https:\/\/www.logocrea.com\/aviso-legal\/\">pol\u00edtica de privacidad<\/a><\/label><\/span><\/span><\/span><\/div><input type=\"hidden\" name=\"et_pb_contactform_submit_d6257a6e-969f-4ed2-97cd-45d81f6e5a2a\" value=\"et_contact_proccess\" \/><div class=\"et_contact_bottom_container\"><div class=\"et_pb_contact_right et_pb_contact_field\"><p class=\"clearfix\"><label><span class=\"et_pb_contact_captcha_question\">14 + 4<\/span> = <input type=\"text\" size=\"2\" class=\"input et_pb_contact_captcha\" data-first_digit=\"14\" data-second_digit=\"4\" data-required_mark=\"required\" name=\"et_pb_contact_captcha_d6257a6e-969f-4ed2-97cd-45d81f6e5a2a\" autocomplete=\"off\" \/><\/label><\/p><\/div><div class=\"et_pb_button_wrapper\"><button type=\"submit\" name=\"et_builder_submit_button\" class=\"et_pb_button et_pb_contact_submit\">Submit<\/button><\/div><\/div><input type=\"hidden\" id=\"_wpnonce-et-pb-contact-form-submitted-d6257a6e-969f-4ed2-97cd-45d81f6e5a2a\" name=\"_wpnonce-et-pb-contact-form-submitted-d6257a6e-969f-4ed2-97cd-45d81f6e5a2a\" value=\"98641e55bc\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/store\/wp-json\/wp\/v2\/pages\/227825\" \/><\/form><\/div><\/div><\/div><div class=\"et_pb_column_1 et_pb_column et_pb_column_2_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_blurb_0 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image et_animated\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">p<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">Importante<\/h4><div class=\"et_pb_blurb_description\"><p>Rellena el formulario con la informaci\u00f3n requerida. El soporte t\u00e9cnico de Logocrea\u00ae solo es accesible para usuarios que tengan contratado un plan de hosting con nosotros o alg\u00fan servicio de dise\u00f1o en curso.<\/p>\n<p>El plazo de respuesta en d\u00edas laborables es de un m\u00e1ximo de 24 horas.\u00a0<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-227825","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soporte - Logocrea\u00ae Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.logocrea.com\/store\/soporte\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soporte - 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